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Supporto a Smart Access

[Important] Notice for users who are using Media4car for iOS

Updated on 9/21/2017
 
Clarion has found the following issue with Media4car for iOS apps when they are used with a iPhone running iOS 10.3 or later.
A different song from the one you selected may be played.
 
This issue has been improved in version 1.3.1 of Media4car, so please use version 1.3.1 or later.

[Important] Notice for users who plan to upgrade iPhone to iOS11.0 or later

Updated on 9/20/2017
 
After installing or reinstalling the following applications on iOS 11.0 or later, the pop-up screen of permission of location information is displayed at the first launch, and if you select “Only when using the App“ on the screen, the application does not work properly.
In case of using iOS 11.0 or later, please select "Always allow" on the pop-up screen of permission of location information.
 
 [Applicable application]
  ・DriveSuite4car
  ・Twi4car

An announcement for the users of Smart Access service apps

Updated on 4.20/2017
 
Thank you for continuous use of Clarion Smart Access service.
 
Google changes its Log-in method on 4/20/2017 in order to enhance the security measures.
When the changes by Google enters into effect, the Google Log-in with the Clarion's apps may not work properly if they have not been updated to the latest version.
Clarion suggests all users to update the apps listed below to the latest version as described next to each app from App Store or Play Store whichever appropriate using your smartphone immediately.
 
 [Affected application]
  <Apps to be update from App Store>
   ・Smart Access (iOS) version 3.1.4
   ・DriveSuite4car (iOS) version 2.2.1
  <Apps to be updated from Play Store>
   ・Smart Access (android) version 4.4.2
 
We apologize for any inconvenience this may cause. 

Notice for Android™ Phone users

February 6th, 2017
Thank you for using Clarion Smart Access services.
 
Clarion observed the following issue related to our Smart Access services, specifically Smart Access, when used together with some of Android™ Phones.
 
When launched Smart Access, the terms of use and some others cannot be displayed and the screen turns white.
 
When you have Smart Access installed in your Android ™ Phone, update Android system WebView and Chrome that have been preinstalled in your phone to the latest version and restart the Smart Access.

For Chrome update

  1. Launch Play Store on your Android™ Phone.
  2. Enter ”Chrome” into the search box in Play Store.
  3. Select ”Chrome Browser-Google ” in the search result list.
  4. Press the Update button when the Chrome Browser-Google app is displayed.
170203-01

For Android System WebView update

  1. Launch Play Store on your Android™ Phone.
  2. Enter ”Android System WebView” into the search box in Play Store.
  3. Select ”Android System WebView” in the search result list.
  4. Press the Update button when the Android System WebView app is displayed.
170203-02

【Important】 Announcement for customers who plan to update your android smartphone to Android 7.0 or later

January 6th, 2017
Thank you for using Clarion’s Smart Access service.
 
Clarion has found some issues with Smart Access Android™ Link apps when they are used with a smartphone running Android 7.0 or later.
Here is a summary of the issues:
1. When any Smart Access Android™ Link apps are launched from the launcher screen on your in-vehicle device, it may not appear and/or properly work on the device's screen.
2. When the in-vehicle device's return button is pressed, it does not return to the launcher screen.
 
The version 4.4.0 of Smart Access Android™ Link app that has fixed these issues is ready for downloading on 12/26/2016.
Hence, we strongly advise you to update to the version 4.4.0 or later as soon as it is available.
 
We apologize for any inconveniences these issues may have caused.

Avviso di cessazione per AUPEO!®

8 novembre 2016
 
Questa applicazione per Smart Access sarà terminata entro il 29 novembre.
 
Ci scusiamo per qualsiasi inconveniente e ringraziamo per la comprensione.

Avviso per gli utenti che prevedono di aggiornare iPhone a iOS10.0 o versioni successive

14 settembre 2016
 
Dopo aver eseguito l’aggiornamento dell’iPhone a iOS10.0 e versioni successive, quando si lancia Media4car per riprodurre i file musicali dallo smartphone, viene visualizzata la seguente finestra a comparsa:
iOS10-01E
Clarion consiglia di lanciare Media4car dallo smartphone e quando viene visualizzata la finestra a comparsa, di premere il pulsante “OK” per consentire all’applicazione di accedere ai file musicali mentre l’auto è parcheggiata in un luogo sicuro.
Se la finestra a comparsa viene visualizzata mentre l’auto è in movimento, Clarion consiglia di fermare l’auto in un posto sicuro e premere quindi il pulsante “OK” sullo smartphone.
 
Tenere presente questa impostazione se si seleziona "Non consentire".
 
Ci scusiamo per qualsiasi inconveniente.

Notice for DriveMate Meter (iOS) user

September 14th, 2016
 
DriveMate Meter app will not be able to use for Smart Access iPhone Link after you update the app to ver. 2.2.0 or later.
Please keep the app ver.2.1.1. if you want to continue to use the app on Clarion In-Vehicle devices.
 
We apologize for the inconvenience and thank you for your understanding.

An announcement on renaming of Tweet4car. (Tweet4car has been renamed to Twi4car)

May 26th, 2016
 
Tweet4car, a Smart Access iPhone Link application will be renamed to "Twi4car" for Ver. 3.0.2 or later on the following screens.
 
- Start menu
- Login screen
- HELP screen
 
Thank you for your understanding.

Notice for DashCommand™ (iOS) users

May 25th, 2016
 
Clarion identified that DashCommand™  (Ver. 4.6.9 and later) cannot use the Smart Access service.
We are investigating the solution now.
 
We apologize for any inconvenience this may cause.

Notice for Waze® (Android) users

May 25th, 2016
 
When users select one of the following two modes, the smartphone screen will switch to camera mode, and disconnects SmartAccess service.
・Chat report.
・Place report.
Clarion suggests that users should not use these modes while driving.

Disdetta per Waze (iOS)

30 novembre 2015
 
Questa applicazione per Smart Access terminerà la fine di novembre.
Ci scusiamo per l'inconveniente e grazie per la comprensione.

Disdetta del servizio FB4car

19 giugno 2015
 
Il servizio FB4car dell'applicazione Smart Access Android™ Link e FB4car dell'applicazione Smart Access iPhone Link® termineranno l'11 giugno 2015.
Ci scusiamo per l'inconveniente e grazie per la comprensione.
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