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Servicio de soporte de Smart Access

An announcement for the users of Smart Access service apps

Updated on 4.20/2017
 
Thank you for continuous use of Clarion Smart Access service.
 
Google changes its Log-in method on 4/20/2017 in order to enhance the security measures.
When the changes by Google enters into effect, the Google Log-in with the Clarion's apps may not work properly if they have not been updated to the latest version.
Clarion suggests all users to update the apps listed below to the latest version as described next to each app from App Store or Play Store whichever appropriate using your smartphone immediately.
 
 [Affected application]
  <Apps to be update from App Store>
   ・Smart Access (iOS) version 3.1.4
   ・DriveSuite4car (iOS) version 2.2.1
  <Apps to be updated from Play Store>
   ・Smart Access (android) version 4.4.2
 
We apologize for any inconvenience this may cause. 

Notice for Android™ Phone users

February 6th, 2017
Thank you for using Clarion Smart Access services.
 
Clarion observed the following issue related to our Smart Access services, specifically Smart Access, when used together with some of Android™ Phones.
 
When launched Smart Access, the terms of use and some others cannot be displayed and the screen turns white.
 
When you have Smart Access installed in your Android ™ Phone, update Android system WebView and Chrome that have been preinstalled in your phone to the latest version and restart the Smart Access.

For Chrome update

  1. Launch Play Store on your Android™ Phone.
  2. Enter ”Chrome” into the search box in Play Store.
  3. Select ”Chrome Browser-Google ” in the search result list.
  4. Press the Update button when the Chrome Browser-Google app is displayed.
170203-01

For Android System WebView update

  1. Launch Play Store on your Android™ Phone.
  2. Enter ”Android System WebView” into the search box in Play Store.
  3. Select ”Android System WebView” in the search result list.
  4. Press the Update button when the Android System WebView app is displayed.
170203-02

【Important】 Announcement for customers who plan to update your android smartphone to Android 7.0 or later

January 6th, 2017
Thank you for using Clarion’s Smart Access service.
 
Clarion has found some issues with Smart Access Android™ Link apps when they are used with a smartphone running Android 7.0 or later.
Here is a summary of the issues:
1. When any Smart Access Android™ Link apps are launched from the launcher screen on your in-vehicle device, it may not appear and/or properly work on the device's screen.
2. When the in-vehicle device's return button is pressed, it does not return to the launcher screen.
 
The version 4.4.0 of Smart Access Android™ Link app that has fixed these issues is ready for downloading on 12/26/2016.
Hence, we strongly advise you to update to the version 4.4.0 or later as soon as it is available.
 
We apologize for any inconveniences these issues may have caused.

Aviso de interrupción del servicio de AUPEO!®

8 de noviembre de 2016
 
El 29 de noviembre, se interrumpirá el servicio de esta aplicación para Smart Access.
 
Disculpe las molestias y agradecemos su comprensión.

Aviso para los usuarios que tienen previsto actualizar el iPhone a iOS 10.0 o versiones posteriores

14 de septiembre de 2016
 
Tras actualizar el iPhone a iOS 10.0 y versiones posteriores, al iniciar Media4car para reproducir música desde el smartphone, aparece la siguiente ventana emergente:
iOS10-01E
Clarion recomienda iniciar Media4car desde el smartphone y, cuando aparezca la ventana emergente, pulse el botón "OK" (Aceptar) para permitir que acceda a la música mientras el coche esté aparcado en un lugar seguro.
Si aparece la ventana emergente cuando el coche está en movimiento, Clarion sugiere detener el coche en un lugar seguro y pulsar "Aceptar" en el smartphone.
 
Consulte este ajuste si selecciona "Don’t Allow" (No permitir).
 
Disculpe las molestias que le pueda causar.

Notice for DriveMate Meter (iOS) user

September 14th, 2016
 
DriveMate Meter app will not be able to use for Smart Access iPhone Link after you update the app to ver. 2.2.0 or later.
Please keep the app ver.2.1.1. if you want to continue to use the app on Clarion In-Vehicle devices.
 
We apologize for the inconvenience and thank you for your understanding.

An announcement on renaming of Tweet4car. (Tweet4car has been renamed to Twi4car)

May 26th, 2016
 
Tweet4car, a Smart Access iPhone Link application will be renamed to "Twi4car" for Ver. 3.0.2 or later on the following screens.
 
- Start menu
- Login screen
- HELP screen
 
Thank you for your understanding.

Notice for DashCommand™ (iOS) users

May 25th, 2016
 
Clarion identified that DashCommand™  (Ver. 4.6.9 and later) cannot use the Smart Access service.
We are investigating the solution now.
 
We apologize for any inconvenience this may cause.

Notice for Waze® (Android) users

May 25th, 2016
 
When users select one of the following two modes, the smartphone screen will switch to camera mode, and disconnects SmartAccess service.
・Chat report.
・Place report.
Clarion suggests that users should not use these modes while driving.

Aviso de finalización de Waze (iOS)

30 de noviembre de 2015
 
Esta aplicación de Smart Access dejará de funcionar a finales de noviembre.
Le pedimos disculpas por las molestias y le agradecemos su comprensión.

Aviso de finalización del servicio FB4car

19 de junio de 2015
 
El servicio de soporte de las aplicaciones FB4car de Smart Access Android™ Link y FB4car de Smart Access iPhone Link® finalizará el 11 de junio de 2015.
Le pedimos disculpas por las molestias y le agradecemos su comprensión.
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