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Поддержка Smart Access

An announcement for the users of Smart Access service apps

Updated on 4.20/2017
 
Thank you for continuous use of Clarion Smart Access service.
 
Google changes its Log-in method on 4/20/2017 in order to enhance the security measures.
When the changes by Google enters into effect, the Google Log-in with the Clarion's apps may not work properly if they have not been updated to the latest version.
Clarion suggests all users to update the apps listed below to the latest version as described next to each app from App Store or Play Store whichever appropriate using your smartphone immediately.
 
 [Affected application]
  <Apps to be update from App Store>
   ・Smart Access (iOS) version 3.1.4
   ・DriveSuite4car (iOS) version 2.2.1
  <Apps to be updated from Play Store>
   ・Smart Access (android) version 4.4.2
 
We apologize for any inconvenience this may cause. 

Notice for Android™ Phone users

February 6th, 2017
Thank you for using Clarion Smart Access services.
 
Clarion observed the following issue related to our Smart Access services, specifically Smart Access, when used together with some of Android™ Phones.
 
When launched Smart Access, the terms of use and some others cannot be displayed and the screen turns white.
 
When you have Smart Access installed in your Android ™ Phone, update Android system WebView and Chrome that have been preinstalled in your phone to the latest version and restart the Smart Access.

For Chrome update

  1. Launch Play Store on your Android™ Phone.
  2. Enter ”Chrome” into the search box in Play Store.
  3. Select ”Chrome Browser-Google ” in the search result list.
  4. Press the Update button when the Chrome Browser-Google app is displayed.
170203-01

For Android System WebView update

  1. Launch Play Store on your Android™ Phone.
  2. Enter ”Android System WebView” into the search box in Play Store.
  3. Select ”Android System WebView” in the search result list.
  4. Press the Update button when the Android System WebView app is displayed.
170203-02

【Important】 Announcement for customers who plan to update your android smartphone to Android 7.0 or later

January 6th, 2017
Thank you for using Clarion’s Smart Access service.
 
Clarion has found some issues with Smart Access Android™ Link apps when they are used with a smartphone running Android 7.0 or later.
Here is a summary of the issues:
1. When any Smart Access Android™ Link apps are launched from the launcher screen on your in-vehicle device, it may not appear and/or properly work on the device's screen.
2. When the in-vehicle device's return button is pressed, it does not return to the launcher screen.
 
The version 4.4.0 of Smart Access Android™ Link app that has fixed these issues is ready for downloading on 12/26/2016.
Hence, we strongly advise you to update to the version 4.4.0 or later as soon as it is available.
 
We apologize for any inconveniences these issues may have caused.

Уведомление о прекращении работы AUPEO!®

8 ноября 2016 г.
 
Это приложение для Smart Access перестанет работать 29-го ноября.
 
Мы приносим извинения за любые неудобства и благодарим вас за понимание.

Уведомление для владельцев iPhone, планирующих обновить iOS до версии 10.0 или более поздней

14 сентября 2016 г.
 
После обновления iPhone до версии iOS10.0 или более поздней при запуске Media4car для прослушивания музыки со смартфона отображается следующий запрос:
iOS10-01E
Clarion рекомендует запустить Media4car на смартфоне и при появлении запроса нажать кнопку OK, чтобы разрешить доступ к музыке, когда автомобиль припаркован в безопасном месте.
Если запрос появляется, когда автомобиль движется, Clarion рекомендует остановиться в безопасном месте и затем нажать кнопку OK на смартфоне.
 
Используйте эту настройку, если вы выбрали «Не разрешать».
 
Мы приносим извинения за возможные неудобства.

Notice for DriveMate Meter (iOS) user

September 14th, 2016
 
DriveMate Meter app will not be able to use for Smart Access iPhone Link after you update the app to ver. 2.2.0 or later.
Please keep the app ver.2.1.1. if you want to continue to use the app on Clarion In-Vehicle devices.
 
We apologize for the inconvenience and thank you for your understanding.

An announcement on renaming of Tweet4car. (Tweet4car has been renamed to Twi4car)

May 26th, 2016
 
Tweet4car, a Smart Access iPhone Link application will be renamed to "Twi4car" for Ver. 3.0.2 or later on the following screens.
 
- Start menu
- Login screen
- HELP screen
 
Thank you for your understanding.

Notice for DashCommand™ (iOS) users

May 25th, 2016
 
Clarion identified that DashCommand™  (Ver. 4.6.9 and later) cannot use the Smart Access service.
We are investigating the solution now.
 
We apologize for any inconvenience this may cause.

Notice for Waze® (Android) users

May 25th, 2016
 
When users select one of the following two modes, the smartphone screen will switch to camera mode, and disconnects SmartAccess service.
・Chat report.
・Place report.
Clarion suggests that users should not use these modes while driving.

Уведомление о прекращении поддержки Waze (iOS)

30 ноября 2015 г.
 
Это приложение для Smart Access перестанет работать до конца ноября.
Мы приносим извинения за любые неудобства и благодарим вас за понимание.

Уведомление о прекращении работы службы FB4car

19 июня 2015 г.
 
Обслуживание приложений FB4car Smart Access Android™ Link и FB4car Smart Access iPhone Link® прекращено 11-го июня 2015 г.
Мы приносим извинения за любые неудобства и благодарим вас за понимание.
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