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Smart Access Support

An announcement for the users of Smart Access service apps

Updated on 4/21/2017
 
Thank you for your continuous use of our Clarion Smart Access service.
 
Google changed its Log-in method on 4/20/2017 in order to enhance security measures.
When the changes by Google went into effect, the Google Log-in may not work properly within Clarion apps if they have not been updated to the latest version.
Clarion suggests all users update the apps listed below to the latest version from the Apple App store or the Google Play Store.
 
 [Affected Applications]
  <Apps to be updated from the Apple App Store>
   ・Smart Access (iOS) version 3.1.4 (or the latest version)
   ・DriveSuite4car (iOS) version 2.2.1 (or the latest version)
  <Apps to be updated from the Google Play Store>
   ・Smart Access (android) version 4.4.2 (or the latest version)
 
We apologize for any inconvenience.

Notice for Android™ Phone users

February 9th, 2017
Thank you for using Clarion Smart Access services.
 
Clarion observed the following issue related to our Smart Access services, specifically Smart Access, when used together with some of Android™ Phones.
 
When Smart Access is launched, some items, such as the terms of use, cannot be displayed and the screen turns white.
 
When you have Smart Access installed in your Android™ Phone, update the Android System WebView and Chrome (which were preinstalled in your phone) to the latest version and restart Smart Access.

For Chrome update

  1. Launch Play Store on your Android™ Phone.
  2. Enter ”Chrome” into the Play Store search box.
  3. Select ”Chrome Browser - Google ” in the search result list.
  4. Press the Update button when the Chrome Browser - Google app is displayed.
170209-01

For Android System WebView update

  1. Launch Play Store on your Android™ Phone.
  2. Enter ”Android System WebView” into the Play Store search box.
  3. Select ”Android System WebView” in the search result list.
  4. Press the Update button when the Android System WebView app is displayed.
170209-02

【Important】 Announcement for customers who plan to update your android smartphone to Android 7.0 or later

December 26th, 2016
Thank you for using Clarion’s SmartAccess service.
 
Clarion has discovered some issues with Smart Access Android™ Link apps when they are used with a smartphone running Android 7.0 or later.
Here is a summary of the issues:
1. When any Smart Access Android™ Link apps are launched from the launcher screen on your in-vehicle device, it may not appear and/or properly work on the device’s screen.
2. When the in-vehicle device’s return button is pressed, it does not return to the launcher screen.
 
The version 4.4.0 of Smart Access Android™ Link app that is available to download on 12/26/2016 has fixed those issues.
Hence, we strongly advise you to update to the version 4.4.0 or later as soon as it is available.
 
We apologize for any inconveniences these issues may have caused.

Notice for users who plan to update iPhone to iOS10.0 or later

September 14th, 2016
 
After you have updated your iPhone to iOS10.0 and later, when you launch Media4car to play music from your smartphone, the following pop-up is displayed:
Once you've upgraded your iPhone to iOS 10.0 or later, Clarion suggest launching Media4car from the source unit and when the popup displays, press the "OK" button to allow it to access music data while the car is parked in a safe place.
 
Please refer to this setting if you select the "Don’t Allow".
 
We apologize for any inconvenience this may cause.

An announcement on renaming of Tweet4car. (Tweet4car has been renamed to Twi4car)

May 26th, 2016
 
Tweet4car, a Smart Access iPhone Link application will be renamed to "Twi4car" for Ver. 3.0.2 or later on the following screens.
 
- Start menu
- Login screen
- HELP screen
 
Thank you for your understanding.

Notice for Waze® (Android) users

May 25th, 2016
 
When users select one of the following two modes, the smartphone screen will switch to camera mode, and disconnects SmartAccess service.
・Chat report.
・Place report.
Clarion suggests that users should not use these modes while driving.

Notice of termination for Waze (iOS)

November 26th, 2015
 
This application for Smart Access will terminate by end of November.
We apologize for any inconvenience and thank you for your understanding.

Notice of termination for Rdio

November 26th, 2015
 
This application for Smart Access will terminate by end of November.
We apologize for any inconvenience and thank you for your understanding.

Notice of termination for MotionX® - GPS Drive  

September 25th, 2015
 
This application has been removed from the App store by its developer.
- Smart Access users who already downloaded can continue to use it.
- Clarion can not guarantee future compatibility as it will not be maintained/updated.
Thank you for your understanding.

Notice of termination for iHeartRadio® for Auto

September 25th, 2015
 
This application for Smart Access will terminate by end of November.
We apologize for any inconvenience and thank you for your understanding.

Notice of termination for FB4car service

June 19th, 2015
 
FB4car of Smart Access Android™ Link application, and FB4car of Smart Access iPhone Link® application service will terminate by 11th June, 2015.
We apologize for any inconvenience and thank you for your understanding.
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